Services and technology for operational excellence
From day one the whole Ugam team was fully prepared and really wanted to contribute to the set up of the pilot phase. Day to day management and communication were done efficiently and with a positive approach. We were equally pleased with Ugam Research’s alignment to our strict standards of quality, checks and processes.On behalf of PRM Internacional, S.A.
You have also worked tirelessly over recent months to draft in and train up interviewers just to get the job done and I wanted you to know how much we appreciate it. The quality of the interviews and outputs you have provided has always been exceptional so a big, massive… THANK YOU! Please pass on our thanks to the team leaders, the interviewers, the quality controllers and whoever else has been involved for everything they have contributed over the last few yearsGFK NOP
I just wanted to thank you and your team for all their help during December and January. You guys made my life a lot easier during the crazy period that was December, and your team did an amazing job on all the studies I sent your way. It really meant a lot to me that the projects that your team was coding went so smoothly, were delivered exactly when I asked, and were coded very well. My client teams were very happy with usIPSOS NA
Ugam’s call center team has devoted good efforts and long hours to the launching and supporting of GfK custom panels. Despite challenging increases in call volume, processes have gone smoothly, thanks to a job well done by the Ugam team.GfK Custom Research NA